Top-Up a phone
Open the service by selecting it from your mobile phone application or games menu.
On the first screen select 'Start', you will then be asked to enter your passcode.
Additional Information
When you first use the service it will run a one-off routine to set-up a secure connection. This will take 60 seconds and produces a unique code which will be used to ensure all future connections are completely secure.
After completing the one-off security routine your mobile phone will connect to the service (this may take a couple of seconds).
If your mobile phone fails to complete the security routine successfully then you will need to delete the service from your mobile phone and download it again (see the Mobile Phone Help).
Links:
The cards from your main bank are listed on the main menu. To view cards from other banks select Other Accounts (see opposite).
Select a card
Or
Select Other Accounts and select a card
Additional Information
The card must be activated before you can perform a Top-Up.
Links:
Select 'Top-Up Phone' from the menu.
A list of phones that you have added to the service will be displayed.
Select the phone that you wish to Top-Up.
Additional Information
You must have previously added a phone before you can use the Top-Up function.
Links:
You can now select an amount from the list.
We will now show you the details of your Top-Up, including the phone nickname, the phone number and the amount. The selected account that the Top-Up funds will come from is displayed at the top of the screen.
To Top-Up the phone you must select OK, or select Cancel if you do not want to do this Top-Up
Your phone will now be topped up from the selected account - this may take up to 25 seconds.
There is no additional charge for this service over your mobile network's normal charges.
You will be informed that the Top-Up has been successful.
Additional Information
If you have entered an invalid mobile phone number/operator combination then an error message will be displayed.
If the network connection fails before you receive the mobile phone Top-Up result then click on 'Retry'. If it is not possible to re-establish a connection to the network, you can check later to see if the Top-Up was successful by using Options from the main menu. This will display all of your transactions for the service.
For security reasons you are limited to topping up a maximum of £50 during any calendar day and £150 in any 30 day period. Up to five phones can be topped up during the 30 day period.
If you have insufficient funds to complete the Top-Up then an error message will be displayed. If you think that this is incorrect then contact your bank directly.
If your card has expired then an error message will be displayed. You will then be prompted to update your bank card information.
If your card has been reported lost or stolen then an error message will be displayed. For security reasons the card will be deleted from the service. If you want to use this card with the service then you will be required to add this card again.