Balance enquiries
A step-by-step guide on how to make a balance enquiry.
You will be charged 20p for each successful balance enquiry. You will receive a text message confirming this charge. The charge will appear on your mobile phone bill.
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Open the service by selecting it from your mobile phone application or games menu.
On the first screen select 'Start', you will then be asked to enter your passcode.
Additional Information
When you first use the service it will run a one-off routine to set-up a secure connection. This will take 60 seconds and produces a unique code which will be used to ensure all future connections are completely secure.
After completing the one-off security routine your mobile phone will connect to the service (this may take a couple of seconds).
If your mobile phone fails to complete the security routine successfully then you will need to delete the service from your mobile phone and download it again (see the Mobile Phone Help).
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The cards from your main bank are listed on the main menu. To view cards from other banks select Other Accounts.
Select a card
Or
Select Other Accounts and select a card
Additional Information
You must have activated the card before you can perform a balance enquiry.
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Select 'Balance Enquiry' from the card menu.
We will now retrieve your balance, this may take 10-15 seconds.
Your balance and available balance will be displayed.
Your latest balance enquiries from the service are stored for future reference. To view these select History from the main menu.
This balance enquiry is the same as one made from any UK cash machine. Your balance includes all transactions that are still being processed and so may be subject to change. It may not represent funds that are available for you to withdraw.
Your available balance represents funds which your bank will allow you to withdraw (subject to any restrictions on withdrawals) and includes any agreed overdraft on your account. Your available balance may include uncleared cheques which can be returned unpaid at any time and your bank may reserve the right to debit these amounts (plus any fees) from your account. You will be responsible for the repayment of any overdrawn balance and for any fees that result.
Additional Information
If the network connection fails before you receive the balance enquiry result then click on 'Retry'.
If your balance appears to be incorrect then contact your card provider.
You will only be charged for a successful balance enquiry.
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