Register using your mobile phone
High level instructions are shown below, with icons depicting the nature of the step. To view detailed information simply click on the topic of interest, or view the whole guide by selecting Show All below.
To register for the service using your mobile phone the first thing you must do is request the service by sending a text message containing the word 'bank' to 82428.
We will then send you a text message within 60 seconds of receiving your request.
This message should arrive in your Message Inbox or Web Services Inbox (for help on your phone see our Mobile Phone Help.
When you open this message, your mobile phone will connect to the mobile phone network and you can then follow the instructions on your mobile phone to download the service.
You may be charged by your mobile network operator at their standard data rate for the download of the service.
Additional Information
If your mobile phone or mobile network is not compatible with the service then you will be informed via a text message. To use our service you may need to upgrade to one of the very wide range of phones and networks that we support.
If you need to re-request the download of the mobile banking application, then text 'bank' to 82428. This will restart the registration process.
You may be charged by your network operator at their standard text message and data rates for the download of the mobile banking application.
Open the service by selecting it from your mobile phone application or games menu.
When you first use the service it will run a one-off routine to set-up a secure connection. This will take 60 seconds and produces a unique code which will be used to ensure all future connections are completely secure.
After completing the one-off security routine your mobile phone will connect to the service (this may take a couple of seconds).
Additional Information
If your mobile phone fails to complete the security routine successfully then you will need to delete the service from your mobile phone and download it again (see the Mobile Phone Help).
Links:
In order to use the MONILINK™ service you must be over 12 years old and you must accept MONILINK™ Limited's Terms and Conditions of Service, and Software Licence.
You will be asked a marketing question about how MONILINK™ Limited can use your personal information.
- That it is OK for MONILINK™ Limited to use your personal data to provide you with service updates.
Who are MONILINK™ Limited?
MONILINK™ Limited provide the MONILINK™ service to you.
You should also read our Privacy Policy to make sure you understand how we use and protect your personal data.
When you first use the service you will need to select a passcode.
The passcode is your personal number which is used to access the service. You MUST keep this number secret at all times.
You will need to use the passcode every time you want to use the service.
The passcode should be:
- A number between 5 and 8 digits long.
- Something that is difficult to guess.
- Secret to you.
The passcode cannot be:
- A series of ascending digits e.g. 12345.
- A series of descending digits e.g. 54321.
- Have a single digit make up more than half of the passcode e.g. 88823.
We recommend that you do not use obvious dates, such as your date of birth, as these are easy to guess.
We use your debit card in order to access your account details for banking services, such as balance enquiries and mini statements. This is just like using your card in a cash machine or ATM machine.
You will need to add at least one card in order to use the service.
You will need to enter the requested information from your card and the card holder's address. This must be the address that is registered with your bank for that card. You will also be asked for a nickname for the card, e.g. Joint Account. This nickname is used to refer to the card within the service.
When you have entered all the card details you will be asked to confirm them. Once you are sure that all the details are correct then you can either add another card or continue.
You can add up to 10 cards to the service.
Note: you don't have to enter all your cards now. You can add cards at anytime, see Add a Card for more details.
We will now validate all of your details with your bank.
Once we have validated your details we will send you a letter containing a Card Activation Number. You should receive this letter within three working days of completing your registration.
The Card Activation Number is a one-off password that is used to activate your cards for use with our service.
To enter the Card Activation Number you will need to:
- Start the service.
- Enter your Passcode.
- Select the card (see step 9).
The letter will also include further advice about how to use the service.
Additional Information
If you don't receive the letter within seven days then you can request a new Card Activation Number.
If we cannot successfully validate your details then you will receive a text message within one working day of your registration. This will normally be because the details that you have entered do not match those held, for example the address is different. To use this card with the service you will need to Add the card again.
Open the service by selecting it from your mobile phone application or games menu.
On the first screen select 'Start', you will then be asked to enter your passcode.
Additional Information
When you first use the service it will run a one-off routine to set-up a secure connection. This will take 60 seconds and produces a unique code which will be used to ensure all future connections are completely secure.
After completing the one-off security routine your mobile phone will connect to the service (this may take a couple of seconds).
If your mobile phone fails to complete the security routine successfully then you will need to delete the service from your mobile phone and download it again (see the Mobile Phone Help).
Links:
The list of cards that you have added will now be displayed on your mobile phone. All cards need to be 'activated' before they can be used with the service.
Any card that has not been activated will be marked with an asterisk (*).
Select the card that you wish to activate from the list.
Select the 'Activate Card' option and enter the Card Activation Number contained in the letter. All cards listed on the letter will be activated when the Card Activation Number is entered.
You are now able to use the service with these cards.
You can exit from the application by selecting Exit. The application will exit automatically if unused for more than two minutes.
Additional Information
If you don't receive this letter within seven days then you can request a new Card Activation Number.
For security reasons if you enter the Card Activation Number incorrectly five times then we will delete all cards associated with that Card Activation Number. If this happens then you will need to add the cards again if you want to use them with the service.
If you added cards from more than one bank, you will receive a different Card Activation Number from each bank.