Request a new Card Activation Number
If you have not opened the service before
Start the service by selecting it from your mobile phone menu.
The first time you use the service we will run a one-time security setup. This will take 60 seconds. You will need to select 'OK' to start the security setup.
Additional Information
If your mobile phone fails to complete the security routine successfully, then you will need to delete the application and download it again.
Links:
When you first use the service you will need to select a passcode.
The passcode is your personal number which is used to access the service. You MUST keep this number secret at all times.
You will need to use the passcode every time you want to use the service.
The passcode should be:
- A number between 5 and 8 digits long.
- Something that is difficult to guess.
- Secret to you.
The passcode cannot:
- Be a series of ascending digits e.g. 12345
- Be a series of descending digits e.g. 54321
- Have a single digit make up more than half of the passcode e.g. 88825
We recommend that you do not use obvious dates, such as your date of birth, as these are easy to guess.
If you have opened the service before
Open the service by selecting it from your mobile phone application or games menu.
On the first screen select 'Start', you will then be asked to enter your passcode.
Additional Information
When you first use the service it will run a one-off routine to set-up a secure connection. This will take 60 seconds and produces a unique code which will be used to ensure all future connections are completely secure.
After completing the one-off security routine your mobile phone will connect to the service (this may take a couple of seconds).
If your mobile phone fails to complete the security routine successfully then you will need to delete the service from your mobile phone and download it again (see the Mobile Phone Help).
Links:
Whether you have or have not opened the service before
Select 'Options' and then 'Card Options'.
You will be presented with an instruction screen explaining that you need to select a card, or that you can add a card on the following screen. This screen can be hidden in the future by selecting 'OK, don't show this again'.
You will see a list of all the cards that you have added to the service.
Cards that have not been activated will be marked with an * (asterisk).
Select one of these cards to order a new Card Activation Number.
The option to request a new Card Activation Number is only available 7 days after you have added a card. This is to allow time for the original Card Activation Number to reach you by post.
To request a new Card Activation Number:
- Select 'Order Card Activation Number'.
Additional Information
As soon as you request a new Card Activation Number your previous number becomes invalid. To check you are using the right passcode check the date on the letter you receive.