Usage
- I've received a Transaction Denied message, what does this mean?
- I have a new mobile phone, do I need to re-register?
- What if I receive a replacement debit card from my bank?
- I have forgotten my Passcode, what should I do?
- Can I use MONILINK™ whilst I'm abroad?
- Why am I receiving an error when performing a balance enquiry, mini-statement or Top-Up?
I've received a Transaction Denied message, what does this mean?
You may receive this message if you have recently been sent a replacement debit card by your bank.
Text Services customers only - You will need to delete the old card from the service and add the details for the replacement card.
To do this please follow the instructions below:
Mobile Phone Banking customers only - You will need to delete the old card from the service and add the details for the replacement card.
To do this please follow the instructions below:
I have a new mobile phone, do I need to re-register?
If you replace your mobile phone and keep the same mobile phone number simply follow these instructions:
If your mobile number also changes then you will need to re-register for the service as if you were a new customer.
What if I receive a replacement debit card from my bank?
You will need to delete the old card from the service and add the details for the replacement card.
To do this please follow the instructions below:
I have forgotten my Passcode, what should I do?
If you forget your Passcode then text the word CODE to 82428 and we will post a new Passcode to your home address.
Can I use MONILINK™ whilst I'm abroad?
Yes, but you will need to ensure that your mobile phone allows International Roaming - you can request this directly from your mobile operator.
Why am I receiving an error when performing a transaction?
If you have received a replacement debit card since registering for MONILINK™, you will need to delete the old card from the service and add the details for the replacement card. See What if I receive a replacement debit card from my bank?