Registration
- Is my mobile phone compatible with MONILINK mobile phone banking?
- I am unable to access the Handset Verification Code text message.
- I receive a Test Connection Failed message during installation.
- I receive an Unknown Account message during installation.
- Can I register a card on more than one mobile phone?
- How do I enable my mobile phone to work with WAP/GPRS?
- How do I register for MONILINK mobile phone banking on my BlackBerry?
- I've received a Transaction Denied message, what does this mean?
Is my mobile phone compatible with MONILINK mobile phone banking?
MONILINK™ works on most popular mobile phones - if your mobile phone has a camera or games installed it should support MONILINK™
Please ensure you have updated your mobile phone's WAP/GPRS settings before starting the registration process.
Click here to update your mobile phone's WAP/GPRS settings.
Windows Mobile support coming soon.
I am unable to access the Handset Verification Code text message.
In order to access the Handset Verification Code your mobile phone requires the most up-to-date WAP/GPRS settings.
Click here to update your mobile phone's WAP/GPRS settings and then begin the registration process again.
I receive a Test Connection Failed message during installation.
If you receive a Test Connection Failed message during installation, then you will need to update your mobile phone's WAP/GPRS settings.
Click here to update your mobile phone's WAP/GPRS settings and then retry the Test Connection.
I receive an Unknown Account message during installation.
If you receive a Unknown Account message during installation, then you will need to update your mobile phone's WAP/GPRS settings.
Click here to update your mobile phone's WAP/GPRS settings and then relaunch MONILINK™ on your mobile phone.
Can I register more than one debit card?
You can add another debit card to the service at anytime by following these simple steps:
How do I enable my mobile phone to work with WAP/GPRS?
For MONILINK™ to work on your mobile phone you need to have WAP/GPRS enabled and up-to-date WAP/GPRS settings.
Click here to update your mobile phone's WAP/GPRS settings.
How do I register for MONILINK mobile phone banking on my BlackBerry?
You can register for MONILINK mobile phone banking directly from your BlackBerry.
Registration is quick and simple:- Text BB to 82428 from your BlackBerry (you may be charged for sending this text).
- We will send you a message.
- Follow the link in this message
- Follow the instructions on your BlackBerry to complete registration.
The registration process is straightforward - MONILINK mobile phone banking will guide you through it.
If you have any difficulties during the registration process, please call us on 0808 168 2955 or visit our BlackBerry support pages.
I've received a Transaction Denied message, what does this mean?
You may receive this message if you have recently been sent a replacement debit card by your bank.
Text Services customers only - You will need to delete the old card from the service and add the details for the replacement card.
To do this please follow the instructions below:
Mobile Phone Banking customers only - You will need to delete the old card from the service and add the details for the replacement card.
To do this please follow the instructions below: